PRODUCTION TIME

  • Because our jewelry is handmade to order, orders typically ship within 2-5 business days. If you need your item by a specific date, please contact us first so we can make sure that the jewelry can get there in time.

SHIPPING POLICY

  • US ORDERS

  • We offer free standard shipping on US orders over $25. It should apply automatically when you check out!

  • USPS First Class: 2 to 5 business days

  • USPS Priority: 2 to 3 business days

  • USPS Priority Mail Express: 1 to 2 business days

  • INTERNATIONAL ORDERS

  • USPS First Class International: 7 to 21 business days

  • Transit times vary on the international location. Transit times may increase if the package is held in customs.

  • Customs/Duty Fees: Please note that you may have to pay your country's custom taxes for the jewelry you received. SUME is not responsible for paying any customs taxes on international orders. Although most packages go through without any charges, there are some that may incur charges. Please note that we have no control over how your country charges duty.

  • Tracking International Packages: The tracking we provide will not always update. Once it leaves the US, it is up to the international carrier to update the tracking. Unfortunately, we cannot see more than what is already provided in the tracking.

ORDER CHANGES & CANCELLATIONS

  • If you need to change or cancel your order, you need to notify us within 24 hours of placing the order, otherwise we may not be able to cancel it, as it will be in production.

  • If you need to update your mailing address, contact us immediately. Once a package is shipped out, we cannot change the mailing address.

LOST PACKAGES

  • If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact USPS to find the package.

  • Once a package leaves our studio, we have no control over the package. SUME is not responsible for packages that are lost in the mail.